RETURNS, CANCELLATIONS & REFUNDS

Because our gifts often include food, personalized elements and carefully assembled packaging, completed gifts are not eligible for return or exchange. If you have a concern about your order, please contact us so we can help.

Damaged or Incorrect Orders

We carefully inspect and package every gift before it leaves our studio. If your order arrives damaged, incomplete or incorrect, please contact us within three business days of delivery. Include your order number and photographs of the gift, packaging and shipping box so we can evaluate the issue.

Depending on the circumstances, Celebratopia may replace the affected item, issue a store credit or provide a refund.

Cancellations

Individual shop orders may be changed or canceled before preparation has begun. Once products have been sourced, personalized or assembled, the order cannot be canceled or refunded.

Custom, corporate and event-gifting projects are governed by the cancellation and payment terms in the applicable proposal and service agreement.

Refunds

Approved refunds are issued to the original form of payment. Please allow additional time for your bank or payment provider to post the credit to your account.